Job satisfaction and performance: A survey study on internship students of Universitas Negeri Malang

Rosyidah Rosyidah; Utami Widiati; Andika Agung Sutrisno; Ary Fauzi; Kukuh Prayitno Subagyo; Nurhidayati Nurhidayati

doi:10.21831/jpv.v10i1.29874

Job satisfaction and performance: A survey study on internship students of Universitas Negeri Malang

Rosyidah Rosyidah, Universitas Negeri Malang, Indonesia
Utami Widiati, Universitas Negeri Malang, Indonesia
Andika Agung Sutrisno, Universitas Negeri Malang, Indonesia
Ary Fauzi, Universitas Negeri Malang, Indonesia
Kukuh Prayitno Subagyo, Universitas Negeri Malang, Indonesia
Nurhidayati Nurhidayati, Universitas Negeri Malang, Indonesia

10.21831/jpv.v10i1.29874

Abstract

This study aims to describe the satisfaction of host companies to internship students toward their competencies and performance and suggest improvements to the internship program. The research subjects were students who were undertaking internships in 64 institutions in Malang areas, both in the business and industrial world. Research data are obtained from questionnaires. The results showed that the qualifications of the internship students were in the range of good to very good. These findings are following the expectations of host companies, which also recognize that the competencies of internship students are in line with their expectations and needs. However, some students worked less efficiently, so host companies are not really satisfied. According to the host companies, three things need to be improved: (1) the duration of the internship, (2) monitoring, and (3) student readiness. Regarding the length of the internship, host companies suggest that the internship program's duration occupies at least three months. Host companies hope that the supervisors monitor all students who are apprenticed. Besides, the internship students should prepare in advance by giving them special provisions about the company's product knowledge and related hard skills and soft skills needed in the future jobs. These findings suggest the universities, faculties, students, host companies to develop both of the experiences and satisfaction as possible.

Keywords

satisfaction of host companies; internship students’ performance; student competence

Full Text:

PDF

References

Agusta, Y. N. (2014). Hubungan antara orientasi masa depan dan daya juang terhadap kesiapan kerja pada mahasiswa tingkat akhir Fakultas Ilmu Sosial dan Ilmu Politik di Universitas Mulawarman. PSIKOBORNEO: Jurnal Ilmiah Psikologi, 2(3), 133–140. http://e-journals.unmul.ac.id/index.php/psikoneo/article/view/3653

Al Abduwani, T. A. R. (2012). The value and development of soft skills: The case for Sultanate of Oman. LAP - LAMBERT Academic Publishing.

Briel, L., & Getzel, E. (2001). Internships in higher education: Promoting success for students with disabilities. Disability Studies Quarterly, 21(1). https://doi.org/10.18061/dsq.v21i1.254

Bukaliya, R. (2012). The potential benefits and challenges of internship programmes in an ODL institution: A case for the Zimbabwe Open University. International Journal on New Trends in Education and Their Implications, 3(1), 118–133.

D’Abate, C. P., Youndt, M. A., & Wenzel, K. E. (2009). Making the most of an internship: An empirical study of internship satisfaction. Academy of Management Learning & Education, 8(4), 527–539. https://doi.org/10.5465/AMLE.2009.47785471

Eckerdal, J. R., & Hagström, C. (2016). Qualitative questionnaires as a method for information studies research. Proceedings of the Ninth International Conference on Conceptions of Library and Information Science. http://informationr.net/ir/22-1/colis/colis1639.html

Furco, A. (1996). Service-learning and school-to-work: Making the connections. Service Learning, General, 32(1), 7–14.

Holyoak, L. (2013). Are all internships beneficial learning experiences? An exploratory study. Education + Training, 55(6), 573–583. https://doi.org/10.1108/ET-02-2012-0024

Indriani, R. S., & Suharyono, S. (2017). Program Product Knowledge sebagai strategi pemasaran dan pengaruhnya terhadap penjualan (Studi kasus produk S-Tee PT. Sinar Sosro kantor penjualan wilayah Jawa Timur). Jurnal Administrasi Bisnis, 47(2), 187–192. http://administrasibisnis.studentjournal.ub.ac.id/index.php/jab/article/view/1858

Juradin, J. (2018). Sistem informasi monitoring praktek kerja industri berbasis web. Undergraduate thesis. Universitas Negeri Makassar, Makassar.

Kramer-Simpson, E. (2018). Moving from student to professional: Industry mentors and academic internship coordinators supporting intern learning in the workplace. Journal of Technical Writing and Communication, 48(1), 81–103. https://doi.org/10.1177/0047281616646753

Law of Republic of Indonesia No. 13 of 2003 on Manpower, (2003).

Lima, R. M., Mesquita, D., & Flores, M. A. (2014). Project approaches in interaction with industry for the development of professional competences. In Y. Guan & H. Liao (Eds.), Proceedings of the 2014 Industrial and Systems Engineering Research Conference (ISERC 2014) (pp. 1668–1677).

McMahon, U., & Quinn, U. (1995). Maximizing the hospitality management student work placement experience: A case study. Education + Training, 37(4), 13–17. https://doi.org/10.1108/00400919510088870

Mgaya, K., & Mbekomize, C. (2014). Benefits to host organizations from participating in internship programs in Botswana. Asia-Pacific Journal of Cooperative Education, 15(2), 129–144.

Pentingnya “hardskill” dan “softskill” dalam dunia karir. (2018). Kompasiana.Com. https://www.kompasiana.com/jonithunder/5bf23690ab12ae448c353bb4/pentingnya-hardskill-dan-softskill-dalam-dunia-karir

Rahayu, S., & Anna, Y. D. (2013). Soft skills attribute analysis in accounting degree for banking. International Journal of Business, Economics and Law, 2(1), 115–120. http://ijbel.com/wp-content/uploads/2014/06/Soft-Skills-Attribute-Analysis-In-Accounting-Degree-For-Banking-Sri-Rahayu-Yane-Devi-Anna.pdf

Raziq, A., & Maulabakhsh, R. (2015). Impact of working environment on job satisfaction. Procedia Economics and Finance, 23, 717–725. https://doi.org/10.1016/S2212-5671(15)00524-9

Renganathan, S., Ambri Bin Abdul Karim, Z., & Su Li, C. (2012). Students’ perception of industrial internship programme. Education + Training, 54(2/3), 180–191. https://doi.org/10.1108/00400911211210288

Sari, B. L. (2014). Studi kepuasan pengguna magang mahasiswa Pendidikan Ekonomi bkk Pendidikan Administrasi Perkantoran Fakultas Keguruan dan Ilmu Pendidikan Universitas Sebelas Maret tahun 2014 [Undergraduate thesis. Universitas Sebelas Maret]. https://digilib.uns.ac.id/dokumen/detail/41906/Studi-Kepuasan-Pengguna-Magang-Mahasiswa-Pendidikan-Ekonomi-Bkk-Pendidikan-Administrasi-Perkantoran-Fakultas-Keguruan-Dan-Ilmu-Pendidikan-Universitas-Sebelas-Maret-Tahun-2014

Seitter, W. (2009). Professionalitätsentwicklung in der weiterbildung (W. Seitter (Ed.)). VS Verlag für Sozialwissenschaften. https://doi.org/10.1007/978-3-531-91765-8

Sianturi, P. F. R., & Mulyadi, H. (2019). Pengaruh pelatihan dan motivasi kerja terhadap kinerja karyawan pada karyawan divisi produksi PT Indo-Extrusions-Cimahi. Journal of Business Management Education (JBME), 2(2), 259–268. https://doi.org/10.17509/jbme.v2i2.2295

Sugiyono, S. (2011). Metode penelitian pendidikan pendekatan kuantitatif, kualitatif, dan R&D. Alfabeta.

Sumendap, J., Mandey, J., & Mambo, R. (2015). Pentingnya kompetensi kerja dalam meningkatkan kinerja Pegawai Negeri Sipil di Biro Umum dan Keuangan Universitas Sam Ratulangi Manado. Jurnal Administrasi Publik, 4(32). https://ejournal.unsrat.ac.id/index.php/JAP/article/view/9900

Widyastuti, W., & Fattah, A. H. (2016). Laporan survey kepuasan pengguna lulusan ITS tahun 2016. Institut Teknologi Sepuluh Nopember.

DOI: https://doi.org/10.21831/jpv.v10i1.29874